Refund policy
Return and Refund Policy - ForeverForLove.com
Non-Returnable Items:
- We do not accept returns on earrings due to hygiene reasons.
- Custom orders from our website are non-returnable. Customers are notified at the time of purchase that these items are non-returnable.
Return Terms:
- Items must be returned within 14 days of receiving the order.
- Contact us at sales@foreverforlove.com with your order number for return instructions.
- Returned items must be unused, in original condition, and packaging.
Refund Terms:
- Refunds, excluding delivery charges, will be processed within 10 days of receiving the returned item.
- Refunds are applied to the original payment method.
Shipping Costs:
- Customers are responsible for return shipping costs.
- For items over $50, consider trackable shipping.
Damages and Warranty:
- Damage repair is not available for items exceeding 6 months from purchase.
- Manufacturing defects are covered under a 6-month warranty.
- Warranty is void if damage is caused by the customer.
Lost Items and Missing Crystals:
- Lost items cannot be replaced or refunded.
- Missing crystals within the warranty period can be replaced free of charge, with customer bearing shipping costs.
International Returns:
- Specify "returning to seller" and declare item as having no retail value.
- Use tracked shipping service; we don't refund international customs taxes or charges.
Faulty Items:
- We cover return postage for faulty items within 14 days, up to $15.
- Customer is responsible for extra return costs.
Exchange Policy:
- Eternity rings are only eligible for exchanges.
Sales and Promotions:
- Sales prices apply from announcement date.
- Items at full price are not eligible for post-payment discounts.
- Only one promotional code can be used at a time; gift cards cannot be combined with promotional codes.
Late or Missing Refunds:
- Check bank and credit card company first.
- Contact us if refund delays persist.